Frequently Asked Questions

After making your purchase you have 24 hours to contact us to make any edits or cancellations to your order.

After that time your order will have been processed and you will need to contact us for a refund

• Once your purchase is completed and payment has been made, you have 24 hours to modify or cancel your order. After this time frame your order will be fulfilled and shipped.
• For any inquiries or concerns regarding order modifications, please contact us directly at contact@thehlc.com.au.

As it stands, right now we only ship Australia wide

We currently are using:

AusPost Standard and Express Post shipping

1. Turnaround Time:

• All orders will be shipped within our standard 2-week turnaround period (before dispatch).
• For items readily in stock, your order will be packed and shipped within 1-2 business days after receiving your payment. You may cancel your order anytime within the first 24 hours. Cancellations after this time must be put in writing and sent to contact@thehlc.com.au

2. Mixed Orders:

• If your order contains a combination of readily available products and customized items, we will wait until all items are ready for packing and shipment, unless alternate arrangements have been made in writing communications between Us and the consumer.
• Should you have any inquiries or concerns regarding mixed orders, please contact us directly at contact@hlchomestead.com.au for clarification.

3. Processing Time for Customized Items:

• Kindly note that processing times for custom items or made-to-order products may be longer than standard items.
• We are dedicated to ensuring the highest quality of your customized products while striving to deliver your order within the quickest timeframe possible.
• Custom Items usually have a turning around of 2 weeks but may be longer if revisions and confirmations are needed.

4. Shipping Restrictions:

• At this time, we regretfully do not accept international orders. We exclusively ship within Australia, covering the entire nationwide region.
• Our products may be sent in separate shipments, as our products are separated between our two warehouses. We will endeavor to ship all your items in one package, however if multiple packages are sent, you will receive tracking notifications for all packages sent from our warehouse. 
• Gift Cards will not be added to your Free Shipping Total. Gift Cards are sent electronically to your nominated email address.

5. Order Modifications:

• Once your purchase is completed and payment has been made, you have 24 hours to modify or cancel your order. After this time frame your order will be fulfilled and shipped.
• For any inquiries or concerns regarding order modifications, please contact us directly at contact@hlchomestead.com.au.

6. Delivery Timeframe:

• Once your order leaves our premises, the delivery timeframe is solely dependent on the postal service.
• For detailed information regarding your delivery, kindly contact the postal service directly.
• We use Australia Post as our preferred shipping partner.

At The HLC Homestead, we are committed to providing exceptional customer service and ensuring your satisfaction with your purchase.

We understand that sometimes situations may arise where a return is desired. In such cases, we offer store credit instead of refunds.

Please review our store credit policy outlined below:

Eligibility for Store Credit:

• Only regular-priced items are eligible for store credit. Sale items do not qualify for Store Credit.
• Items must be in their original condition, unopened, and with all original packaging and tags intact, and returned to us before Store Credit is issued. The return address will be supplied to you once you have notified us of your request via email to contact@thehlc.com.au
• Proof of purchase, such as a receipt or order confirmation, is required.

Timeframe for Store Credit:

• Requests for store credit must be made within 14 days from the date of purchase.
• After this timeframe, we regret that we cannot offer store credit. This will be dealt with on a case-by-case scenario basis. 

Store Credit Process:

• Upon approval of your return, we will issue store credit equal to the value of the returned item(s).
• The store credit will be provided in the form of a unique code or voucher that can be used for future purchases.
• The store credit is non-transferable and can only be redeemed at The HLC Homestead.

Exclusions:

• Items that are marked as final sale or clearance are not eligible for store credit.
  
• Customized or personalized items cannot be returned for store credit.
  

Return Shipping:

• The customer is responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
• Items sent back to us without first requesting a return, will not be accepted.

We believe that our store credit policy allows flexibility and the opportunity for customers to find alternative items that suit their needs. Please note that store credit does not have an expiration date and can be used towards future purchases at The HLC Homestead

If you have any questions or need assistance with a return, our dedicated customer service team is here to help. Thank you for choosing The HLC Homestead, and we appreciate your understanding of our store credit only policy.

Please contact us for any return questions at contact@hlchomestead.com.au

Eligibility for Store Credit:

• Only regular-priced items are eligible for store credit. Sale items do not qualify for Store Credit.
• Items must be in their original condition, unopened, and with all original packaging and tags intact, and returned to us before Store Credit is issued. The return address will be supplied to you once you have notified us of your request via email to contact@thehlc.com.au
• Proof of purchase, such as a receipt or order confirmation, is required.

Timeframe for Store Credit:

• Requests for store credit must be made within 14 days from the date of purchase.
• After this timeframe, we regret that we cannot offer store credit. This will be dealt with on a case-by-case scenario basis. 

Store Credit Process:

• Upon approval of your return, we will issue store credit equal to the value of the returned item(s).
• The store credit will be provided in the form of a unique code or voucher that can be used for future purchases.
• The store credit is non-transferable and can only be redeemed at The HLC Homestead.

Exclusions:

• Items that are marked as final sale or clearance are not eligible for store credit.
  
• Customized or personalized items cannot be returned for store credit.
  

If you have a complaint or query you may email us at: contact@hlchomestead.com.auand we will address it as soon as possible 

Our hats are a locally sourced 100% Australian merino wool/felt material

Purchasing the E-Gift Card you will be asked to nominate an email.

The E-Gift Card will be sent to that email address and the person receiving will have 1 year to make a purchase with the code that is sent with the gift card email.

There is no refunds or returns for E-Gift Cards.

For any questions, queries, or complaints please email: contact@hlchomestead.com.au

Alternatively, if you wish to you can also contact us via our Instagram or Facebook pages.

Please refer to our accessories care guide on your website under the accessories section

No. There are only a few choices for jewelry that are less likely to cause allergies. Gold and stainless steel are two good options because they are considered hypoallergenic. This means they are less likely to make your skin have an allergic reaction. However, if you don't have any problems with your skin, you can choose jewelry made with different metals.

Sometimes, when certain metals are mixed together to make something called an alloy, they can become tarnished. Usually this occurs to products listed as ALLOY or PLATED materials.

When an alloy tarnishes, it can look dull or get covered in a gray or black coating. Let's talk about a few common alloys used in making jewelry.

Gold: Whether gold tarnishes or not depends on how it's made. If it's made with a higher amount of pure gold, it won't tarnish much but might need some polishing once in a while. But if it's made with a thin layer of gold on top of another metal, it will tarnish over time, and you will see the metal underneath.

Sterling silver: This kind of silver contains a small amount of other metals, usually copper, which makes it tarnish. The copper reacts with the air or your skin and changes the color of the silver. Sometimes, if you're sensitive to copper, your skin might even turn green.

Stainless steel: Stainless steel is a good alloy because it doesn't tarnish easily, especially the kind used in surgeries. That's because it has something called chromium, which creates a special layer that protects it from tarnishing and rusting. It also doesn't change the color of your skin.

Brass: Brass is an alloy made by mixing zinc and copper. It tends to tarnish because copper reacts with your skin. You can tell it's tarnishing when the jewelry touches your skin and it turns green.

Our accessories are essential fashion additions, and it is important to handle them with care while wearing or using them.

Please ensure you read each listing carefully, so your purchase experience can be a positive one. If you are unsure about any of the listings, please contact us via email contact@thehlc.com.au BEFORE your purchase your goods.